Support

Answers to the questions we hear most. If yours is not hereIf your question is not here, write to admin@tuckincubby.com or use Settings → Report error in the app.

How it works

Each night is two promises. First, keep your phone down: from bedtime your chosen apps lock and Cubby goes to sleep, and you can unlock them up to your unlock limit. Second, get up on time: when your alarm rings, wake Cubby within your time limit.

Keep both and Cubby goes on an adventure the next day, bringing home a surprise plant for your garden in the evening. Miss either and he stays home, and your streak starts again.

Tap the schedule card on Home, or go to Settings → Schedule. You can change your bedtime, wake-up time, nights off, unlock limit, alarm time limit, alarm sound, missions and Deep sleeper. Changes apply from tonight.

Your schedule is locked from bedtime until your alarm is off, so it cannot be changed in the middle of a night.

Nights you take off have no lock, no alarm and no result. A night off does not grow your streak or break it. Choose them in Settings → Schedule → Nights off. At least one night a week stays on.

From two hours before bedtime, Home shows Sleep early. It locks your apps and puts Cubby to bed straight away. It cannot be undone for that night, and your alarm stays at the same time.

Both checks have to pass. Your unlocks, from the moment your apps lock until your alarm is off, must stay at or under your unlock limit. And you must wake Cubby within your alarm time limit, counted from the first ring. Pass both and the next day is an adventure. Miss either, or both, and Cubby stays home.

Your streak is the number of adventures in a row. A night where Cubby stays home starts it again from zero. Nights off, and nights while your subscription had lapsed, leave it as it is.

Turning off Screen Time or alarm access for Cubby during a night counts as staying home.

Every adventure brings home one surprise plant, which goes into that week's, month's and year's garden. Badges come from streaks and milestones. Nothing you earn is ever taken away, even when your streak resets or your subscription ends.

No. Nights are a record of what happened, so they cannot be edited. If you did not open Cubby for a while, it catches up on the missed nights the next time you open it.

Locking

From bedtime, or from when you tap Sleep early, until you wake Cubby in the morning. If you never wake him, your apps unlock at the cut-off, four hours after your wake-up time. During the day your apps work normally.

If you turned on Keep apps locked after wake-up, your apps stay locked for that long after you wake Cubby, with no unlocks.

You see Cubby's lock screen instead. Tap Continue and Cubby sends you a notification. Tap it to open Cubby, take a few breaths, and decide whether you still want the app. If you do, it opens for 5 minutes and then locks again. Each unlock uses one of your unlocks for the night and wakes Cubby up.

Notifications are optional. If they are off for Cubby, the lock screen says to open Cubby instead: close it, then open Cubby from your home screen within a few minutes.

The usual cause is a Focus, such as Sleep or Do Not Disturb, silencing Cubby. To let Cubby through: iPhone Settings → Focus → choose the Focus → Apps → add Cubby. If notifications for Cubby are off, turn them on in iPhone Settings → Notifications → Cubby.

You can also skip the notification: after tapping Continue, open Cubby from your home screen within a few minutes and it takes you to the same place.

Work through these in order.

  1. Open Cubby once. It checks the night every time it opens and fixes anything that has drifted.
  2. Check that Cubby still has Screen Time access: iPhone Settings → Screen Time → Apps with Screen Time Access. Cubby should be on.
  3. Check Always Allowed: iPhone Settings → Screen Time → Always Allowed. An app on that list is never locked, by Cubby or anything else.
  4. Check the night. Apps lock at bedtime, not before, and not on a night off.
  5. Restart your phone. Screen Time sometimes needs it after an iOS update.

If none of that helps, send us a report from Settings → Report error. Tell us which app, what time it was, and what you saw.

Screen Time is the only way Apple lets an app lock other apps. Apple does not let Cubby see which apps you picked, what you do in them, or your browsing. Cubby only receives a coded reference that it passes back to Screen Time.

When a whole category is locked, iOS does not tell Cubby which app inside it you opened, so Cubby could only unlock the whole category at once. Picking apps one by one means each unlock opens only the app you meant.

Yes, 50 apps. The limit is Apple's, and it applies to every app that uses Screen Time. If you reach it, start with the apps that keep you up the most.

You turned on Prevent app deletion in Settings. While your apps are locked at night, iOS blocks deleting Cubby and every other app; it has no way to protect just one. Deleting works again once you wake Cubby.

Deleting Cubby removes its locks. If an app still shows Cubby's screen afterwards, restart your phone. If it persists, go to iPhone Settings → Screen Time → Apps with Screen Time Access and remove Cubby there.

Alarm and mornings

Cubby's alarm rings even on silent or in a Focus, at your ringer volume. Check these:

  1. Alarm access: Cubby → Settings → Alarm not working? shows whether Cubby can set alarms, with a button to turn it on.
  2. Volume: iPhone Settings → Sounds & Haptics. Turn off Change with Buttons, then drag Ringtone and Alerts all the way up, so the side buttons cannot turn your alarm down by accident.
  3. Attention: iPhone Settings → Face ID & Passcode. Turn off Attention Aware Features, or your phone may lower the alarm when it sees you looking at it.
  4. Other alarms: keep other alarms at least a minute away from Cubby's. If two ring at the same minute, iOS may play the other one.
  5. Locked or hidden app: if Cubby needs Face ID to open or is in the Hidden folder, iOS can stop its alarms. Touch and hold the Cubby icon and choose Don't Require Face ID, and unhide it from the App Library.

Cubby → Settings → Alarm not working? walks through all of this on your phone.

Slide to stop turns the alarm off without opening Cubby. Your time limit starts at the first ring, so open Cubby and wake him before it runs out. With no missions, hold the Wake up button. With missions, finish them in order.

From an hour before your alarm, Home also offers Wake up early. It cancels the alarm and counts as on time.

Up to three small tasks you finish before waking Cubby, to make sure you are really up: shake your phone, push-ups, squats, a photo of grass or the sky, finding an item, maths, or typing an affirmation. They are optional. Add or change them in Settings → Schedule.

If a photo is not recognised after several tries, or the exercise counter does not pick you up, Cubby offers to skip that mission. A skipped mission still counts as done.

An alarm mode for people who sleep through alarms. With Deep sleeper on, the alarm rings again each time you stop it, until Cubby is awake. Turn it on in Settings → Schedule.

If your time limit runs out while you are in a mission, carry on and finish; the morning still ends, but late, and Cubby stays home. If you never wake him, the night ends at the cut-off, four hours after your wake-up time.

A phone that is off cannot ring. When it comes back, open Cubby: if it is still before the cut-off, you can wake Cubby, but the night only counts as on time if you do it within your time limit after the alarm time.

Account and subscription

$4.99 a month or $39.99 a year. The yearly plan starts with a 7-day free trial if you are eligible. Prices may vary by country and are shown in your currency before you subscribe.

When the 7 days end, unless you cancel before then. Cubby reminds you two days before. You can check the exact date in iPhone Settings → your name → Subscriptions → Cubby.

iPhone Settings → your name → Subscriptions → Cubby → Cancel Subscription. You can also get there from Cubby: Settings → Subscription. Apple handles all billing, so we cannot cancel for you. You keep access until the end of the period you have paid for.

Cubby stops locking apps, sets no alarm and has no adventures until you subscribe again. Your garden, streak and badges are kept. Nights while you were not subscribed are left out: they do not break your streak.

Refunds are decided by Apple, not by us. Request one at reportaproblem.apple.com. Choose Cubby and the charge, and give a reason.

Tap Restore on the subscription screen, and make sure you are signed in with the same Apple Account you paid with. If you changed how you sign in to Cubby, sign in the way you did before.

Sign in the way you did before. Your cub, schedule, nights, streak, garden and badges come back. You will need to allow Screen Time and alarms again and pick your locked apps again, because Apple keeps those on the phone only.

Cubby stops locking apps and setting alarms on this phone and removes your data from it. Your account keeps everything, and signing back in brings it back. Your picked apps stay on this phone and come back if you sign in to the same account.

Settings → Account → Delete account. This permanently deletes your account and everything stored with it, including your cub, nights, garden and badges. It cannot be undone. Deleting your account does not cancel your subscription; cancel that in iPhone Settings first.

Privacy

Your account (your sign-in and, if you gave one, your email), your cub, your setup answers, your schedule, your nights and their numbers, and the plants and badges you have earned. They are stored so they come back on a new phone, and only your account can read them.

Cubby also sends usage data and crash reports so we can improve it and fix problems. They never include which apps you lock. The privacy policy has the details.

The names of the apps you lock and anything you do in them. Apple does not give them to Cubby in a form it could read. Photos and camera images from missions are checked on your phone and never stored or sent.

No. See the full privacy policy at tuckincubby.com/privacy.

Contact

The fastest way is Settings → Report error inside Cubby.

You can also email admin@tuckincubby.com. We read everything and usually reply within two working days.